Frequently Asked Questions

You can reach us through our Contact page, or email us directly at support@koolpte.com. We typically respond within 24 hours on business days.

Use a soft lens brush or compressed air to remove dust. For smudges, use a microfiber cloth with a small amount of lens cleaning solution. Never use paper towels or household cleaners, as they can damage the lens coating.

All Koolpte telescopes come with a 1-year manufacturer warranty covering defects in materials and workmanship. We also offer a 30-day satisfaction guarantee — if you're not happy with your purchase, contact us for a full refund.

Astronomical telescopes naturally produce inverted (upside-down) images, which is normal for celestial observation — there's no "up" or "down" in space! For terrestrial viewing, you can use an image-erecting prism or diagonal to correct the orientation.

The best conditions are clear, moonless nights away from city lights. Planets are best observed when they're high in the sky. Check astronomy apps like SkyView or Stellarium for real-time sky maps and upcoming celestial events.

For beginners, we recommend a telescope with 70mm-80mm aperture. It offers a good balance between portability and light-gathering ability, perfect for viewing the moon and planets.

With a 70mm+ telescope, you can observe:• The Moon's craters and mountains in stunning detail• Jupiter's cloud bands and four Galilean moons• Saturn's rings• Venus phases• Mars (during opposition)• Bright star clusters and the Orion Nebula

Point the telescope at a distant object (like a streetlight or tree top) using a low-power eyepiece. Then adjust the finderscope's alignment screws until the crosshair is centered on the same object. Do this during the day for easier setup.

For beginners, we recommend a telescope with 70mm-80mm aperture. It offers a good balance between portability and light-gathering ability, perfect for viewing the moon and planets.

Aperture is the diameter of the telescope's main lens or mirror. A larger aperture gathers more light, allowing you to see fainter objects and more detail. For most beginners, 70mm-90mm is ideal.

Refractor telescopes use lenses and are great for viewing the moon and planets with crisp, high-contrast images. Reflector telescopes use mirrors and typically offer larger apertures at lower cost, making them better for deep-sky objects like galaxies and nebulae.

Yes! All Koolpte telescopes come with a phone adapter that lets you attach your smartphone to the eyepiece for digiscoping. This is great for capturing photos of the moon and planets.

Most Koolpte telescopes can be assembled in 10-15 minutes with no tools required. Each package includes a detailed quick-start guide, and we also provide video tutorials on our Learn Hub.

Always start with the lowest magnification (longest focal length) eyepiece — usually the 20mm. This gives you the widest field of view, making it easier to find your target. Once you've located it, switch to a higher magnification eyepiece for a closer look.