Shipping Policy

Last Updated: August 19, 2026

Thank you for shopping with Koolpte. This Shipping Policy explains our order processing, shipping, delivery, tracking, and cancellation practices.

1. Shipping Destinations

Koolpte currently ships to addresses within the United States only.

We do not currently offer international shipping through koolpte.com.

2. Order Processing

Orders are typically processed within 1–3 business days after payment is successfully received.

During holidays, major promotional events, or periods of unusually high order volume, processing times may be slightly longer.

Once an order has entered warehouse processing, packing, or fulfillment, changes or cancellations may no longer be possible.

3. Estimated Delivery Time

After your order has shipped, delivery within the United States typically takes approximately 2–7 business days.

Delivery estimates are not guaranteed and may be affected by factors such as carrier delays, severe weather, holidays, high shipping volume, incorrect address information, delivery restrictions, or other circumstances outside Koolpte's reasonable control.

4. Shipping Confirmation & Tracking

Once your order has shipped, available tracking information will be provided by email or through your order details.

Please allow some time after shipment for tracking information to update in the carrier's system.

If your tracking has not updated for an extended period or your package has not arrived within the expected delivery window, please contact our customer support team.

5. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing accurate and complete shipping information when placing an order.

If you notice an error in your shipping address, please contact us as soon as possible.

We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed once an order has entered warehouse processing or has shipped.

Additional shipping costs resulting from an incorrect address, refused delivery, or an undeliverable package may be the responsibility of the customer depending on the circumstances.

6. Order Cancellations

Cancellation requests must be submitted within 24 hours of purchase.

An order may only be cancelled if both of the following conditions are met:

The cancellation request is received within 24 hours of purchase, and
the order has not entered warehouse processing, packing, or fulfillment.

Once warehouse processing has begun, the order can no longer be cancelled.

If the order has already shipped, please follow our Return & Refund Policy after delivery.

7. Lost, Damaged, or Incorrect Shipments

If your package arrives damaged, contains an incorrect item, or appears to have been lost in transit, please contact us as soon as possible.

To help us investigate and resolve the issue, we may request:

• Your order number
• Photos or videos of the package and product
• Photos of the shipping label
• A description of the issue
• Other reasonable information related to the shipment

Eligible cases will be reviewed and resolved based on the circumstances.

8. Customer Support

Our customer support team is available 24/7.

Email: support@koolpte.com
Phone: +1 646 246 5505